Monday, September 16, 2024

9:15 - 10:30 am | Lake Country Ballroom
Keynote - Cracking the Code: Understanding and Implementing Instant Payments Solutions
Last year, as FedNow network launched in the market, banks and credit unions were focused on understanding the opportunities around instant payments and how to prepare to offer them. A year later, we have some lessons learned to share.

Join this panel discussion as experts from The Clearing House, the Federal Reserve, Open Payment Network and Q2 answer commonly asked questions and discuss the challenges, successes, and use cases uncovered by financial institutions over the past several months as they navigate the new payments rails.

Debbie Smart, CTP, NCP–Q2, Joni Hopkins, AAP–Federal Reserve Financial Services, Scott Miller, NCP–The Clearing House and Bradley Wilkes–Open Payment Network
PPT

10:40 - 11:30 am | Woodland AB
Payments Through Time: Reflecting on the Past and Charting the Future
Bringing together more than a century of collective payments expertise, this panel comprises professionals involved in some of the most critical moments in payments history and the evolution of the underlying laws impacting payments.  This panel aims to explore the impact of regulatory amendments, industry innovations, and lessons learned along the way.  By reflecting on these aspects, the discussion aims to equip attendees with insights on how the industry’s history can serve as a guiding force for future advancements.

Norman Robinson– Retired, ePayResources, Richard Oliver–Retired, Federal Reserve Financial Services, Paul Carrubba–Adams & Reese LLP
No PPT

10:40 - 11:30 am | Woodland CD
The State of Check Fraud in 2024
Check fraud continues to be a thorn in the side for financial institutions of all sizes. There are multiple driving forces from synthetic accounts, to organized crime rings, internal and external postal theft and the proliferation of easy to use software for creating, altering and manipulating checks, and financial institutions need to be more diligent than ever to mitigate check fraud losses. This session will discuss the driving forces and the processes and controls that financial institutions should employ to combat check fraud in today’s environment.

David Rathke, NCP–FIS
PPT

10:40 - 11:30 am | Hearthside
ISO 20022 Readiness for the Fedwire Funds Service Session
Ensure you are prepared for the fast-approaching ISO 20022 migration for the Fedwire Funds Service on March 10, 2025. Assess your readiness and remain focused on your ISO 20022 testing milestone. During this session we’ll also address any questions you have about the migration project.

Leslie Lee–Federal Reserve Financial Services
PPT

11:45 - 12:15 pm | Vendor Showcase Woodland AB
Banker’s Bank - Unraveling the Mystery of Correspondent Banking
Our session, Unraveling the Mystery of Bankers’ Bank is a look into the correspondent banking world, discussing what we are and how we help and support our community banks.

Laura Westphal
PPT

11:45 - 12:15 pm | Vendor Showcase Woodland CD
Identifee - AI Built for Banks & Credit Unions
Join Identifee Co-Founder & COO, Kevin Miyamoto, as he reviews IDA (Identifee Digital Assistant).
Learn how FIs are taking advantage of AI, and how they are using it for game-changing results.

Kevin Miyamoto
PPT

11:45 - 12:15 pm | Vendor Showcase Hearthside
Nacha - There’s Nothing Mysterious About Nacha’s Resources
No need to call in Lt. Columbo. When it comes to resources for solving the payments mystery, Nacha can save plenty of time in your investigation. Looking to improve your risk management strategies? Our Risk Management Resource Center is there for you, and we recently enhanced Nacha’s Risk Management Portal. Questions about new Nacha Rules? Of course we have answers! And that’s just the beginning. Our Payments Innovation Alliance has all sorts of informative materials, and Nacha’s premier educational opportunities are numerous. Nacha has the payments mystery solved. Case closed!

Debbie Barr, AAP, CTP
PPT

12:15 - 1:15 pm | Lake Country Ballroom
Lunch sponsored by Identifee
PPT

1:15 - 2:15 pm | Lake Country Ballroom
State of Play in Payments
Payments is an ever-changing game.  There are new players, new teams, new rules and even new venues that can overwhelm even the most seasoned players. This year's winning squad may be last year's has-been; and no one likes to be in last place. In the same way athletes need to practice, payment professionals must too train and adapt to stay competitive. Come listen to The Clearing House experts discuss critical trends, new innovations, and emerging threats throughout the payment ecosystem.

Jason Carone, AAP, APRP, CTM–The Clearing House
PPT

2:30 - 3:20 pm | Woodland AB
The Adventures of Being a Data Detective: Locating and Evaluating Data Sources to Ensure Effective Transaction Monitoring
Data is everywhere, but how can you use it effectively and responsibly? In this session, you will learn how to collect and integrate data that exists in various systems to make informed decisions and remain compliant. You will also discover some best practices and tools for data monitoring, analysis, and reporting. Whether you are in the C-suite, a manager, a business intelligence analyst or a data enthusiast, this session will help you gain valuable insights from your data and use it to your advantage.

Nanci McKenzie, JM, AAP, APRP–Federal Reserve Financial Services
PPT. Info Link

2:30 - 3:20 pm | Woodland CD
Fraud and Dispute Claims: Intake, Investigation, and Resolution
Customer recourse for fraud and other disputes is a key consumer protection and principle within payment network rules. However, financial institutions are not always on the hook for providing a refund to their customers so understanding the legal requirements for claims is essential. This session will cover claims processing and resolution. Using examples of different claim scenarios, we’ll discuss considerations and best practices for the intake process with your customers; requirements and strategies for investigating claims; legal and customer service perspectives for resolving claims; and opportunities for recovering losses. We’ll discuss claims related to fraud, scams, and product disputes across various payment types such as ACH, card and check. We’ll also discuss both consumer and commercial claims considerations.

Jennifer Aguilar–Alston & Bird LLP
PPT

2:30 - 3:20 pm | Hearthside
Digital Assets: Beyond the Hype
Can you believe it has been 16 years since the origination of Bitcoin? My, what roller coaster the digital asset market has seen in that time. From Mount Gox and Silk Road, to predictions of $100,000 Bitcoin, to crypto winter and FTX and back to a blossoming market. Along the way, more “bank friendly” offerings such as stablecoins, tokenized assets and CBDCs have taken root. Where are we now? How should you be thinking about digital assets?

Peter Tapling, APRP–PTap Advisory, LLC
PPT

3:45 - 4:45 pm | Lake Country Ballroom
Ripped from the Headlines
This session delves into the most current events in the payments sphere.  Topics drawn from the headlines leading up to the event will be discussed, debated, defended and maybe even destroyed in a fast paced, game show style contest where nothing is made up and the points don’t matter.

Peter Tapling, APRP–PTap Advisory, LLC and Friends
PPT